Customer Service Representative | 1 - 6 Years | Remote - Votiko

Job Title: Customer Service Representative (International Voice Process)

Company Name: Votiko

Employment Type: Full-Time

Work Mode: Remote (Work From Home)

Working Days: 5 days per week

Job Location: Pan India

Experience Required: 1–6 Years

Salary Range: ₹2,50,000 – ₹8,40,000 per year

About the Opportunity

Job Nexus India is hiring a Customer Service Representative for one of its client organisations. This role is suitable for candidates with prior international calling experience who are comfortable handling voice-based customer interactions and working in a remote environment.

Role Overview

The Customer Service Representative will manage international inbound and outbound calls, support customer engagement activities, and assist with lead generation and appointment scheduling for global clients.

Key Responsibilities

• Handle international inbound and outbound customer calls
• Support lead generation and appointment scheduling activities
• Conduct surveys and provide customer support services
• Communicate clearly and professionally with global customers
• Maintain accurate records of customer interactions
• Follow communication scripts and service quality guidelines
• Meet performance and productivity targets

Eligibility & Requirements

• 1 to 6 years of experience in international calling or voice process roles
• Strong English communication and interpersonal skills
• Ability to handle customer conversations confidently
• Personal laptop and reliable internet connection
• Comfortable working independently in a remote setup
• Professional attitude and customer-focused mindset

About Job Nexus India

Job Nexus India is a staffing and recruitment firm that supports organisations by managing their hiring requirements. We work with client companies to identify suitable candidates and facilitate a structured and transparent recruitment process.

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